Onboarding & Support

You are not alone when you start content automation with AX Semantics. Your personal contact person from the Customer Success Team will accompany you on your first steps. In addition, you will be supported by our personal live support, webinars and interactive guides. 
Live Support / G2

3 Steps to Start Your Content Automation Project

1. Kickoff

The Onboarding begins with a kickoff call in which you get to know your personal contact person and are explained the next steps.

2. E-Learning

Afterwards you will get to know the tool and its functions step-by-step with the help of our integrated e-learning courses. It is a mix of theory and practical exercises so that you can transfer what you have learned directly to your project.

3. Kickstart Your Project

After you have finished the E-Learning seminar, you start your own project with the support of your contact person.

Contact us & Learn more

You Can Find All the Support Needed

You get a personal contact person who you can contact at any time. He or she supports you from the very first steps and is always there to help and advise you with the implementation of your projects. Our Live Chat, Guides, Webinars, ... help you every time.

Live Chat

If you have a question about the implementation of your text project, please feel free to use the platform chat at any time and write us your request - also during your Guided Trial.

FAQs

Here you will find answers, articles and how-tos to frequently asked questions and important topics like SEO or writing tips.

Helpdesk

In case of questions about the API or the system, you are welcome to create a ticket - we will process it within the shortest possible time.

Guides

With the help of our interactive guides, you'll quickly learn how to navigate and use the tool. You'll learn in a practical way, so you can transfer everything to your project right away.

Webinars

The webinars are held by our Customer Success Team to discuss and implement a topic live in the tool.

Forum

We publish new features or updates in the forum. You also have the opportunity to exchange information with other users.

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